Doris Stephan's Antiques & Collectibles
Sales Policy


 

Your complete satisfaction is unconditionally guaranteed!  If you are not totally happy with your purchase, just call or email us on receipt and return it in the same condition within 5 business days for a full refund, less shipping and insurance costs.

All orders are shipped fully insured U.S. Postal Priority Mail,
unless otherwise requested.

Shipping on U.S. orders under $100 is just $7.50 plus insurance which is 3% with a $3 minimum.
U.S. orders over $100 get FREE SHIPPING with only a 3% insurance charge.
International shipping is quoted on receipt of order.

Gift wrapping is available at no additional charge.

We accept Visa, MasterCard, Discover, American Express, PayPal, checks, and money orders.

Our online ordering system uses the highest security and encryption available.  Your credit card information is not transmitted to us by email but is stored on a dedicated secure e-commerce server and must be retrieved by us to process.  Your credit card is not charged until your purchase is ready for shipment.

If you are paying by check or money order, please remit to:
Doris D. Stephan
641 S. Scallop Drive
Gilbert, AZ 85233-7018
within 7 days or your order will be returned to stock.

Upon receipt of funds by approved credit card charge, PayPal, honored check or money order, your purchase will be shipped in no less than 3 business days, and usually the same day.

These are unique, one only collectibles.  All items are subject to prior sale.

Our packaging is incredible!  If for some inexplicable reason the item is received damaged, notify us immediately and retain ALL packing materials.  We will instruct you on processing a postal insurance claim which requires input from both of us. 

For our buyer's assurance, we participate in

Building Trust in Transactions (sm)

You may always contact us toll-free at 1-800-241-1444 pin 2000.

 


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Last modified: April 16, 2008
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